Shipping & Returns
Shipping Policy
We are dedicated to providing a seamless shipping experience for all our customers. We use reliable carriers and ensure careful packaging to deliver your orders safely and efficiently.
Our shipping costs are calculated based on the weight and size of your order. We aim to offer transparent and competitive shipping rates to enhance your shopping experience with us. We understand the importance of timely delivery, and we strive to dispatch your orders promptly. Your satisfaction is our priority.
For any shipping inquiries or special requests, feel free to reach out to our customer support team. We are here to assist you!
Returns, Exchanges, Cancellation
- Due to the nature of pet products, I am unable to accept returns or exchanges. Used pet products cannot and will not be resold
- Once an order is placed, I use those funds to purchase the materials needed to build your custom item
Cancellation and refund requests will be granted up to 24-hours after purchase. After 24 hours, the materials have been purchased to build your item, a partial refund may be granted. The partial refund amount is determined by items purchased for your custom order.
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